Puzzle or progress issue
Restart the app, then reopen Today or Gallery. Include the puzzle name/size and a screenshot if you contact support.
Support
Help for Calm Nonogram Coach
If a puzzle, progress state, or Premium unlock does not behave as expected, start here. For direct help, email franksmithworld@gmail.com.
Restore Premium
If Calm Premium is available in your build, use Restore Purchases from the Premium screen. Make sure the device uses the Apple ID that purchased it.
Refunds
Apple processes App Store purchases and refunds. Use Apple’s official Report a Problem page for refund requests.
Before contacting support
- • Update to the latest TestFlight or App Store build.
- • Include your iPhone model, iOS version, app version/build, and a short description.
- • Do not send passwords, payment card numbers, or sensitive personal information.